• Please be advised, deposits are non-refundable. There are no refunds on merchandise, jewellery or gift vouchers.
  • Deposits can be transferred to friends and/or family members, or can be exchanged for gift vouchers or merchandise. 
  • If you cancel within 72 hours of your appointment, you will forfeit your deposit.
  • If you wish to reschedule within 72 hours of your appointment, you must pay 50% of the estimated cost of the service.
  • If you wish to reschedule before this 72 hour window, there are no associated fees.
  • If the studio cancels or reschedules your appointment, there are no associated fees.
  • Celebrity Ink™ charges by the piece and not by the hour, as each artist works at different speeds. The quality of your tattoo is paramount. 
  • The start time is subject to fluctuate in response to your final design approval and artist needs.
  • Under Consumer Law you must pay for services you’ve received under a service contract that worked as expected.
  • You can’t cancel a service contract or get a refund if the problem was outside the control of the provider or if you changed your mind, insisted on having a service provided in a particular way, against the provider’s advice, or failed to clearly explain your needs to the provider.
  • We guarantee all of our work at Celebrity Ink™. Under Consumer Law you have the right to a repair, refund, or to cancel if you have a major problem with our service.
  • If you are unsatisfied with the service you received, you must contact us via info@celebrityink.com or the link below within 4 weeks of your appointment.
  • Please use the following form to contact our team in regards to your concerns:
  • https://www.celebrityink.com/customer-concern/
  • Be sure to select your studio location and include any relevant information and photographs.
  • Once you fill out the form, a studio manager will contact you within 14 business days.