Please be advised, deposits are non-refundable. There are no refunds on merchandise, jewellery or gift vouchers.
Deposits can be transferred to friends and/or family members, or can be exchanged for gift vouchers or merchandise.
If you cancel within 72 hours of your appointment, you will forfeit your deposit.
If you wish to reschedule within 72 hours of your appointment, you must pay 50% of the estimated cost of the service.
If you wish to reschedule before this 72 hour window, there are no associated fees.
If the studio cancels or reschedules your appointment, there are no associated fees.
Celebrity Ink™ charges by the piece and not by the hour, as each artist works at different speeds. The quality of your tattoo is paramount.
The start time is subject to fluctuate in response to your final design approval and artist needs.
Under Consumer Law you must pay for services you’ve received under a service contract that worked as expected.
You can’t cancel a service contract or get a refund if the problem was outside the control of the provider or if you changed your mind, insisted on having a service provided in a particular way, against the provider’s advice, or failed to clearly explain your needs to the provider.
We guarantee all of our work at Celebrity Ink™. Under Consumer Law you have the right to a repair, refund, or to cancel if you have a major problem with our service.
If you are unsatisfied with the service you received, you must contact us via info@celebrityink.com or the link below within 4 weeks of your appointment.
Please use the following form to contact our team in regards to your concerns:
https://www.celebrityink.com/customer-concern/
Be sure to select your studio location and include any relevant information and photographs.
Once you fill out the form, a studio manager will contact you within 14 business days.
By Nick Bird|2021-03-10T09:58:57+10:00March 1st, 2021|Current Offers|Comments Off on Refund & Cancelation Policy